Accessibility
The Spa Valley Railway is pleased to offer all passengers a range of facilities to enable them to enjoy their day out with us. Most areas can be accessed from the level or by wheelchair-friendly ramps. For details visit Accessable.
Please note that due to the lack of our own parking at Tunbridge Wells West, blue badge holders can only use local blue badge spaces. Unfortunately, our entrance is not positioned close to these spaces – however, you’d be more than welcome to drop disabled guests at our entrance before parking nearby.
Tunbridge Wells West
Tunbridge Wells West Station has level access by footpath from Sainsbury’s car park. Visitors can be dropped off nearby, and the ticket office, shop and toilets are all on the same level. There is a unisex disabled toilet. There is a ramp to platform 1, which is the main platform in use. We cannot guarantee wheelchair-accessible carriages on all trains. Please contact us in advance to discuss.
High Rocks
Access to the station is down a series of ramps from the car park and road, but please note that the path is made from small shingle, so it may be difficult to navigate for some. Passengers alighting at High Rocks can gain access to the pub garden by crossing a mown grass area.
Groombridge
Groombridge has level access to our platform; however, there is no dedicated parking for visitors.
Eridge
Access to the Spa Valley Railway platform from the car park is via a ramp. We encourage visitors with accessibility needs to contact us first and start and finish their journey at Tunbridge Wells West.
Travelling on the train
We endeavour to accommodate wheelchair users on non-special event timetable days; however, please note that our current wheelchair-accessible carriage must be pre-booked.
To ensure we can accommodate you, please contact us here to discuss any future bookings.
Our current wheelchair accessible carriage can accommodate wheelchairs with a maximum width of 27″ (68cm).
Please note that on days when our Class 207 DEMU 1317 is in use, it does not have wheelchair accommodation.
Concessions for Carers and Disabled Passengers
Registered carers travel free of charge when accompanying a disabled passenger on standard service trains. A charge applies for all Special Events.
Customers requiring a complimentary carer ticket may be asked to provide one of the following forms of evidence:
- Personal Independence Payment (PIP) award letter
- Disability Living Allowance (DLA) award letter or record book
- Attendance Allowance award letter or record book
- Invalidity Benefit documentation
- Visual Impairment Registration Card (BD8)
- Blue Badge parking permit
- Written confirmation of any of the above from the Department for Work and Pensions (DWP), together with photographic identification
Assistance Dogs
We recognise that assistance dogs provide invaluable support to people with a wide range of disabilities and medical conditions, including visual impairments, hearing loss, epilepsy, diabetes, and mobility impairments.
Accredited assistance dogs are welcome at our railway, including on our trains. We also welcome accredited assistance dogs in training.
Assistance dogs, including those in training, travel free of charge on our trains.
Non-Assistance Dogs
We welcome well-behaved dogs on standard service trains, but please keep them on a lead at all times and do not allow them to sit on the seats. You are welcome to bring a dog bed for your dog to travel in comfort. We cannot accommodate dogs (except assistance dogs) on our dining experiences, but you can travel in other non-dining coaches on the train.
All dogs travel free of charge on our trains.
